Shipping policy

 

Delivery and Returns

Delivery

Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.

All orders placed before 2pm will be shipped the same day, unless custom lengths are ordered, then will be sent out the following day

Delivery will be to the UK. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour or returned to depot.

     Any orders placed over the weekend will be dispatched the next working day.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Order cut off Time: 2PM GMT

 

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

 

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

 

In the UK, delivery charge refunds can only be made in accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your statutory rights see “Your Right to Cancel” section below and contact your local Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@eliteled.co.uk Please note that returns will need to be sent to the following address:

ELITE LED RETURNS

Unit 3

Les Pieces

Rue Des Hauriaux

St Martin

Jersey

JE3 6AF

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Email: info@eliteled.co.uk

Call: 07829714478

Live Chat: 8AM-10PM Monday-Saturday 

 

 

 

Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.

 

This is not intended to be a full statement of all of your rights under the Regulations. Full details of your rights under the Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

 

For further details, please see the Returns and Refunds section of the Help pages to this Website.

 

Products Lost or Damaged in Transit

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

 

Damaged or Incorrectly Supplied Products

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within a 48-hour period from delivery. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Bespoke / Special Order Items

Made-to-measure or custom items, such as our LED Strip Lights cannot be cancelled or returned (unless faulty), since they are being produced just for you. So please take extra care when ordering these items to ensure that your specifications are correct. Any order placed for our LED Strip Lights that is not ordered on a reel length (50-metres), is considered a special order and therefore cannot be cancelled or refunded once placed.

We may offer you a replacement product and any refunds given by us will be made to the debit/credit card account or by cheque (as applicable) provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.